1) General Principles
Refund eligibility depends on the rate type selected at the time of booking. Each booking confirmation clearly states whether the reservation is refundable, partially refundable, or non-refundable.
Important: Promotional, discounted, or special event bookings may have stricter refund terms.
2) Refundable Bookings
- Eligible for a full refund if cancelled within the stated free cancellation period.
- Refunds will be processed to the original payment method.
- Processing time may vary depending on the payment provider (typically 5–14 business days).
3) Partial Refunds
- If cancelled after the free cancellation window, a cancellation fee may apply.
- Commonly, the first night or a percentage of the total booking may be retained.
- Specific deduction details are outlined in your booking confirmation.
4) Non-Refundable Bookings
- Non-refundable reservations are not eligible for cash refunds.
- Date changes may be offered at management discretion, subject to availability and rate adjustment.
- No-shows are treated as non-refundable.
5) Exceptional Circumstances
In cases of force majeure (e.g., natural disasters, government restrictions, travel bans), management may offer alternative arrangements such as date rescheduling or credit vouchers.
6) Refund Processing Timeline
- Refund approvals are typically reviewed within 2–5 business days.
- Bank processing times depend on your financial institution.
- Transaction charges or gateway fees may be non-refundable.
7) Third-Party Bookings
If you booked through an OTA or third-party platform, refund requests must be processed directly through that provider according to their policies.